Privacy Policy

Glaze Vision Private Limited

Glaze Vision Private Limited (“Company”, “we”, “our”, or “us”) operates mobile applications on Android and iOS and a web platform providing food delivery services, driver partner services, and restaurant partner solutions.

This Privacy Policy describes how we collect, use, share, and protect user information when you use our applications or website (“Platforms”).

1. Services Covered

2. Information We Collect

Personal Information:

Name, phone number, delivery address, profile information, login details, and verification data for drivers and restaurants.

Location Data:

Precise and background location (driver partners only, with consent).

Payment Information:

Transaction details processed via third-party gateways. We do not store full card or bank details.

Device & App Data:

Device type, OS, IP address, usage logs, and diagnostics.

Order & Usage Data:

Order history, preferences, and support interactions.

3. How We Use Information

To provide services, manage orders, process payments, improve performance, prevent fraud, and comply with legal requirements.

4. Data Sharing

Shared with delivery partners, restaurants, payment providers, technology partners, and legal authorities when required. We do not sell personal data.

5. Partner Information

Includes identity documents, licenses, bank details, and business registration used strictly for operational and legal purposes.

6. Data Security

Reasonable safeguards are used to protect personal data.

7. Data Retention

Data is retained only as long as necessary for services and legal compliance.

8. User Rights

Users can access, update, withdraw permissions, and request account deactivation.

9. Cookies & Tracking

Used on web platforms to improve functionality and experience.

10. Children’s Privacy

Services are not intended for users under 18.

11. Third-Party Services

We are not responsible for third-party privacy practices.

12. Policy Updates

Policy may be updated periodically.